Terms & Conditions of Purchase
The Nevis Blues festival is organized by Caribbean Accommodations and Tours Agency Ltd, a company incorporated in St. Kitts & Nevis (“The Company”). The use of "we", "us", "our" refers to the company. “Event” refers to the Nevis Blues festival and any other event for which we are selling tickets. Tickets for the festival and any other events, and items of merchandising, are sold by the company according to the following terms and conditions.
1. GENERAL
1.1 We sell tickets and associated products and/or services on our own behalf and sometimes on behalf of promoters, producers, teams, performers and venues. Where terms & conditions of sale other than are own apply this will be indicated.
1.2 For some events, tickets may be sold as part of a "Package" where a ticket for an event is sold together with concessions, merchandise or other valuable benefits such as exclusive seating arrangements, accommodation, transport, dining or merchandise as an inclusive package at an inclusive price.
1.3 To purchase tickets and Items via this web site, you must be 18 or over and have a valid credit/debit card issued in your name, or a valid PayPal account.
2. CONTRACT
2.1 Any purchase of an Item from us is subject to: (i) this Purchase Policy; (ii) any special terms and conditions which may be displayed on our website; and where applicable, (iii) the terms and conditions of the Event Partner(s) and/or event, which can be found on their respective websites.
2.2 Your contract for the purchase of tickets starts once we have confirmed your purchase and ends immediately after the completion of the event for which you have purchased the tickets. All purchases are subject to payment card verification and other security checks and your transaction may be cancelled if it has not passed our verification process.
2.3 You agree not to obtain or attempt to obtain tickets or any items through any illegal or unauthorised activity. We reserve the right to cancel any transaction, which we reasonably suspect to have been made in breach of these provisions and/or fraudulently without any notice to you and any and all Items purchased as part of such transaction will be void.
2.3 Where you have purchased goods such as an item of merchandise (for example clothing, memorabilia or CD recording), you have 14 days within which to return the item(s) in its original condition. We will refund the cost of the items.
3. TICKETS & DELIVERY
3.1 Where you have purchased a ticket online for an event you will receive an “E-ticket” in the form of a confirming email (or letter) containing a transaction number and ticket number. You should bring this with you. You will be required to show this E-ticket on arrival at the event and may be required to provide photo ID.
3.2 Any ticket you purchase from us is a personal revocable license, which may be withdrawn and admission refused at any time. If this occurs, you will be refunded the sale price of the ticket which has been withdrawn or for which access was refused.
3.3 It is your responsibility to check your ticket confirmation; mistakes cannot always be rectified.
4. RESTRICTIONS
4.1 When purchasing tickets from us, you are limited to a specified number of tickets for each event. This number is included on the first purchase page and is verified with every transaction. This policy is to discourage unfair ticket buying practices. Tickets may be restricted to a maximum number per person, per credit card or per household. We reserve the right to cancel tickets purchased in excess of this number without prior notice.
4.2 Tickets may be sold subject to certain restrictions on entry or use, such as a minimum age for entry. Any such restriction shall be displayed on our website or otherwise notified to you before or at the time you book the tickets. It is your responsibility to ensure that you read all notifications displayed on our website.
4.3 You may not combine a ticket with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a package for resale unless we give formal written permission.
4.4 A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless we give formal written permission, provided that even if such consent is obtained, use of our trademarks and other intellectual property is subject to our prior consent.
5. EVENT
5.1 It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify you of the cancellation. We do not guarantee that you will be informed of such cancellation before the date of the event.
5.2 Please note that advertised start times of events are subject to change.
5.3 Tickets are sold subject to our right to alter or vary the program due to events or circumstances beyond our reasonable control without being obliged to refund monies or exchange tickets, unless such change is a material alteration as described in paragraph 5.6, in which case the provisions of that paragraph shall apply.
5.4 Cancellation: If an event is cancelled (and not rescheduled), you will be offered a refund of the sale price of your ticket(s). If an event takes place over several days and one or more day(s) is/are cancelled (but not all the days constituting the event), a partial refund only may be payable corresponding to the day(s) cancelled.
5.5 Rescheduling: Unless indicated otherwise in relation to a particular event, if an event is rescheduled, you will be offered tickets for any rescheduled event (subject to availability) of a value corresponding with your original tickets. If you are unable to attend the rescheduled event, you will be offered a refund of the sale price of your ticket(s). You must inform us within the time specified by us if you are unable to attend the rescheduled event, otherwise we may reconfirm your booking for the rescheduled date and you will not be entitled to claim a refund.
5.6 Material alteration: If an event is materially altered, you will be offered an option to either reconfirm your order for the altered event or to claim a refund (of the sale price of your ticket(s) within such time as specified by us. Failure to inform us of your decision may result in your order being reconfirmed for the altered event and you will not be entitled to claim a refund. A 'material alteration' is a change, which, in our reasonable opinion, makes the Event materially different to the Event that purchasers of tickets, taken generally, could reasonably expect. The use of understudies in theatre performances and/or any changes of: (i) any supporting act; (ii) members of a band; and/or (iii) the line-up of any multi-performer event (such as a festival) shall not be a material alteration.
5.7 If you have purchased any Item associated with an event which has been cancelled, rescheduled or materially altered (such as travel) and a refund of a ticket is due to you in accordance with this clause 5, we will also refund you the purchase price of such Item, including the per Item service charge but excluding the per order handling charge.
6. LIABILITY
6.1 Personal arrangements including travel, accommodation or hospitality relating to the Event, which have been arranged by you are at your own risk. We shall not be liable to you for any loss of enjoyment or wasted expenditure.
9.2 Unless otherwise stated in this clause 6, our liability to you in connection with the event (including, but not limited to, for any cancellation, rescheduling or material change to the program of the event) and the Item you have purchased shall be limited to the price paid by you for the Item.
6.3 We will not be liable for any loss, injury or damage to any person or property howsoever caused: (a) in any circumstances where there is no breach of a legal duty of care owed by us; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from our negligence); or (c) to the extent that any increase in any loss or damage results from breach by you of any of the terms of this Purchase Policy, or your negligence.
6.4 Nothing in these Terms and Conditions seeks to exclude or limit our liability for death or personal injury caused by our negligence, fraud or other type of liability, which cannot by law be excluded or limited.
7. ADMISSIONS AND ATTENDANCE
7.1 The venue reserves the right to refuse admission should patrons breach any terms and conditions of the event. The venue may on occasions have to conduct security searches to ensure the safety of the patrons.
7.2 The unauthorised use of photographic and recording equipment is prohibited. Any photos, videos and/or recordings may be destroyed or deleted. Laser pens, mobile phones, dogs (except guide dogs) and a patron's own food and drink may also be prohibited (please check with the event).
7.3 You and other ticket holders consent to filming and sound recording as members of the audience.
7.4 Prolonged exposure to noise may damage your hearing.
7.5 Special effects, which may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects may be featured at an event.
8. QUERIES AND COMPLAINTS
8.1 If you have any queries or complaints regarding your purchase, contact us, quoting your order number given to you at the conclusion of placing the order. We will get back to you as soon as possible.
8.2 If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith, and attempt to reach a just and equitable settlement satisfactory to both you and us.
8.4 This Purchase Policy does not and shall not affect your statutory rights as a consumer under the laws of the Federation of St.Kitts & Nevis.
1. GENERAL
1.1 We sell tickets and associated products and/or services on our own behalf and sometimes on behalf of promoters, producers, teams, performers and venues. Where terms & conditions of sale other than are own apply this will be indicated.
1.2 For some events, tickets may be sold as part of a "Package" where a ticket for an event is sold together with concessions, merchandise or other valuable benefits such as exclusive seating arrangements, accommodation, transport, dining or merchandise as an inclusive package at an inclusive price.
1.3 To purchase tickets and Items via this web site, you must be 18 or over and have a valid credit/debit card issued in your name, or a valid PayPal account.
2. CONTRACT
2.1 Any purchase of an Item from us is subject to: (i) this Purchase Policy; (ii) any special terms and conditions which may be displayed on our website; and where applicable, (iii) the terms and conditions of the Event Partner(s) and/or event, which can be found on their respective websites.
2.2 Your contract for the purchase of tickets starts once we have confirmed your purchase and ends immediately after the completion of the event for which you have purchased the tickets. All purchases are subject to payment card verification and other security checks and your transaction may be cancelled if it has not passed our verification process.
2.3 You agree not to obtain or attempt to obtain tickets or any items through any illegal or unauthorised activity. We reserve the right to cancel any transaction, which we reasonably suspect to have been made in breach of these provisions and/or fraudulently without any notice to you and any and all Items purchased as part of such transaction will be void.
2.3 Where you have purchased goods such as an item of merchandise (for example clothing, memorabilia or CD recording), you have 14 days within which to return the item(s) in its original condition. We will refund the cost of the items.
3. TICKETS & DELIVERY
3.1 Where you have purchased a ticket online for an event you will receive an “E-ticket” in the form of a confirming email (or letter) containing a transaction number and ticket number. You should bring this with you. You will be required to show this E-ticket on arrival at the event and may be required to provide photo ID.
3.2 Any ticket you purchase from us is a personal revocable license, which may be withdrawn and admission refused at any time. If this occurs, you will be refunded the sale price of the ticket which has been withdrawn or for which access was refused.
3.3 It is your responsibility to check your ticket confirmation; mistakes cannot always be rectified.
4. RESTRICTIONS
4.1 When purchasing tickets from us, you are limited to a specified number of tickets for each event. This number is included on the first purchase page and is verified with every transaction. This policy is to discourage unfair ticket buying practices. Tickets may be restricted to a maximum number per person, per credit card or per household. We reserve the right to cancel tickets purchased in excess of this number without prior notice.
4.2 Tickets may be sold subject to certain restrictions on entry or use, such as a minimum age for entry. Any such restriction shall be displayed on our website or otherwise notified to you before or at the time you book the tickets. It is your responsibility to ensure that you read all notifications displayed on our website.
4.3 You may not combine a ticket with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a package for resale unless we give formal written permission.
4.4 A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless we give formal written permission, provided that even if such consent is obtained, use of our trademarks and other intellectual property is subject to our prior consent.
5. EVENT
5.1 It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify you of the cancellation. We do not guarantee that you will be informed of such cancellation before the date of the event.
5.2 Please note that advertised start times of events are subject to change.
5.3 Tickets are sold subject to our right to alter or vary the program due to events or circumstances beyond our reasonable control without being obliged to refund monies or exchange tickets, unless such change is a material alteration as described in paragraph 5.6, in which case the provisions of that paragraph shall apply.
5.4 Cancellation: If an event is cancelled (and not rescheduled), you will be offered a refund of the sale price of your ticket(s). If an event takes place over several days and one or more day(s) is/are cancelled (but not all the days constituting the event), a partial refund only may be payable corresponding to the day(s) cancelled.
5.5 Rescheduling: Unless indicated otherwise in relation to a particular event, if an event is rescheduled, you will be offered tickets for any rescheduled event (subject to availability) of a value corresponding with your original tickets. If you are unable to attend the rescheduled event, you will be offered a refund of the sale price of your ticket(s). You must inform us within the time specified by us if you are unable to attend the rescheduled event, otherwise we may reconfirm your booking for the rescheduled date and you will not be entitled to claim a refund.
5.6 Material alteration: If an event is materially altered, you will be offered an option to either reconfirm your order for the altered event or to claim a refund (of the sale price of your ticket(s) within such time as specified by us. Failure to inform us of your decision may result in your order being reconfirmed for the altered event and you will not be entitled to claim a refund. A 'material alteration' is a change, which, in our reasonable opinion, makes the Event materially different to the Event that purchasers of tickets, taken generally, could reasonably expect. The use of understudies in theatre performances and/or any changes of: (i) any supporting act; (ii) members of a band; and/or (iii) the line-up of any multi-performer event (such as a festival) shall not be a material alteration.
5.7 If you have purchased any Item associated with an event which has been cancelled, rescheduled or materially altered (such as travel) and a refund of a ticket is due to you in accordance with this clause 5, we will also refund you the purchase price of such Item, including the per Item service charge but excluding the per order handling charge.
6. LIABILITY
6.1 Personal arrangements including travel, accommodation or hospitality relating to the Event, which have been arranged by you are at your own risk. We shall not be liable to you for any loss of enjoyment or wasted expenditure.
9.2 Unless otherwise stated in this clause 6, our liability to you in connection with the event (including, but not limited to, for any cancellation, rescheduling or material change to the program of the event) and the Item you have purchased shall be limited to the price paid by you for the Item.
6.3 We will not be liable for any loss, injury or damage to any person or property howsoever caused: (a) in any circumstances where there is no breach of a legal duty of care owed by us; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from our negligence); or (c) to the extent that any increase in any loss or damage results from breach by you of any of the terms of this Purchase Policy, or your negligence.
6.4 Nothing in these Terms and Conditions seeks to exclude or limit our liability for death or personal injury caused by our negligence, fraud or other type of liability, which cannot by law be excluded or limited.
7. ADMISSIONS AND ATTENDANCE
7.1 The venue reserves the right to refuse admission should patrons breach any terms and conditions of the event. The venue may on occasions have to conduct security searches to ensure the safety of the patrons.
7.2 The unauthorised use of photographic and recording equipment is prohibited. Any photos, videos and/or recordings may be destroyed or deleted. Laser pens, mobile phones, dogs (except guide dogs) and a patron's own food and drink may also be prohibited (please check with the event).
7.3 You and other ticket holders consent to filming and sound recording as members of the audience.
7.4 Prolonged exposure to noise may damage your hearing.
7.5 Special effects, which may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects may be featured at an event.
8. QUERIES AND COMPLAINTS
8.1 If you have any queries or complaints regarding your purchase, contact us, quoting your order number given to you at the conclusion of placing the order. We will get back to you as soon as possible.
8.2 If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith, and attempt to reach a just and equitable settlement satisfactory to both you and us.
8.4 This Purchase Policy does not and shall not affect your statutory rights as a consumer under the laws of the Federation of St.Kitts & Nevis.